All services and promotions offered are non-refundable. However, in cases of hardship, Free Kindle Giveaway offers exceptions that include one of the following options for authors who would wish for a refund:
Option 1: A refund minus a 20% restocking fee. The restocking fee covers: reimbursement for time and money already spent setting up the project and time spent issuing the refund and restocking the website.
Option 2: A future credit to our services equal to the services already purchased.
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